The reality:
Folks
want to buy tickets at lower prices than the amenities. No one decides
whether to buy a ticket based on the seat size or the lavatory size.
The businesses have to react to what the customers REALLY want.
If
you look at the recent air disasters, you would find most belong to
cheap airlines not checking the pilots' conditions, lowering the
maintenance schedules, taking risky but shorter routes... Do we avoid
cheap airlines?
When the airline has bad customer services, most
likely the airline is making extra bucks and its stock price rises. The
bad news is the good news if you're a stock holder of the airline.
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